Course Description : Course Duration: 36 Hours

The Cisco Certiied Network Associate Voice (CCNA® Voice) validates associate-level knowledge
and skills required to administer a voice network. The Cisco® CCNA Voice certiication conirms
that the required skill set for specialized job roles in voice technologies such as voice technologies
administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP
PBX, IP telephony, handset, call control, and voicemail solutions.

Course Objectives

• PSTN components, number plans and multiplexing
• Analogue and digital circuits, PBXs, trunk and tie lines
• Codecs
• Signaling protocols H323, MGCP, SIP, SCCP and protocols, RTP and RTCP
• Dial peers and plans, voice gateways
• ISP provider circuits
• Infrastructure with UC, IVR and auto attendant
• Messaging and call processing
• VoIP in relation to Cisco and VLANS, understanding and deploying QoS
• Understanding of Infrastructure and equipment required for voice and data at layer 2
• Understanding and using Cisco UC500 series
• Network, user and device parameters
• Coniguring dial plans

Course Content:

  Lesson 01: Perspectives on voice before convergence

• Loop start and Ground Start Signaling
• Supervisory Signaling
• Informational Signaling
• Address Signaling
• The Evolution: Digital Connection
• Converting Analogue to Digital Signals
• Sending Multiple Calls over a single line
• Understanding the PSTN
• The pieces of the PSTN
• Understanding PBX and Key Systems
• Connections to and and between the PSTN
• PSTN numbering plans

  Lesson 02: Perspectives on voice after convergence

• VoIP: What's the big deal
• The Cisco VoIP Structure
• Infrastructure layer
• Call Processing Layer
• Applications Layer
• End points layer

  Lesson 03: Connecting IP Phones to the LAN infrastructure

• Connecting and powering the Cisco IP Phones
• Cisco Catalyst switch PoE
• Powering the IP Phone using a Power patch panel or coupler
• Powering the IP Phone with a power brick
• VLAN Concepts and Coniguration
• VLAN Concepts
• VLAN coniguration
• Understanding Cisco IP Phone Boot Process
• Coniguring a router based DHCP server
• Setting the clock of a Cisco device with NTP

  Lesson 04: Installing Cisco Unified Communications Manager Express

• Cisco Unified communications manager express overview
• Licensing and models for Cisco Unified CME
• PBX model
• Key switch model
• Hybrid Model
• Installing Unified CME on a Cisco router
• Coniguring the Cisco Unified CME Router as a TFTP server
• Configuring the Cisco Unified CME system-level functions
• Maximum phones and directory numbers
• Firmware load files
• Source IP information
• Generated configuration files

  Lesson 05: Basic Cisco CME IP Phone configuration

• Voice VLAN
• DHCP Server
• TFTP services
• Ephone and Ephone DN The keys to Ringing phones
• Understanding and coniguring Ephones
• Associating Ephones and Ephones-DNs
• Working with shared-line and overlay options
• Fault inding IP Phone registration
• Supporting Auto-Registration and Auto-Assignment of IP phones
• Rebooting IP phones
• Phone language settings

  Lesson 06: Configuring Cisco Unified CME Voice productively features

• Coniguring a voice network directory
• Coniguring call forwarding
• Forwarding calls from the IP Phone
• Forwarding calls from the CLI
• Using the Call-Forward pattern command to support H.450.3
• Coniguring transfer
• Coniguring call park
• Coniguring call pickup
• Coniguring intercom
• Coniguring paging
• Coniguring After hours call blocking
• Coniguring CDR's and Call accounting
• Coniguring Music on Hold
• Enabling the CME GUI

  Lesson 07: Gateway and trunk concepts

• The process of converting voice to packets
• Choosing a voice codec
• Calculating codec bandwidth requirements
• The role of Digital signal processors
• Understanding RTP and RTCP
• Internet low bit rate codec
• Trunking CME to the PSTN
• Understanding Analogue connections
• Understanding Digital connections
• Trunking CME to other VoIP systems
• H.323
• SIP
• MGCP
• SCCP
• Understanding internet telephony service providers

  Lesson 08: Configuring and verifying gateways and trunks

• Configuring analogue voice ports
• Configuring Digital Voice ports
• Understanding Dial Peers
• Voice call legs
• Coniguring POTS dial peers
• Coniguring VoIP dial peers
• Using Dial-Peer wild cards
• Private line automatic ringdown
• Understanding router call processing and digit manipulation
• Matching inbound and outbound dial peers
• Using digit manipulation
• Quality of Service
• Requirements for voice, Video and data trafic
• Using Cisco Auto QoS

  Lesson 09: Cisco Unity Express

• Hardware flavors of Cisco unity express
• Cisco Unity express software
• Cisco Unity express licensing
• Cisco Unity express to IP PBX integrations
• Users and Groups
• Subscriber Mailbox versus general delivery Mailbox
• Mailbox Subscriber features
• Mailbox caller features
• Voiceview express
• Integrated messaging
• Voice proile for internet mail
• Cisco Unity express automated attendant
• Cisco Unity Express custom scripting
• Administrator management
• Subscriber management
• Record options for the caller